See the math behind a credit discrepancy.
Synthetic documents and figures—not a customer result.
Synthetic credit ledger
The offer promises $830.00 over 24 monthly credits. After ten billing periods, that would be $345.80; the two bills shown include $59.16, so this example does not include every bill.
| Billing period | Entry | Amount | Source |
|---|---|---|---|
| Statement ending Mar 31, 2026 | Recurring promotion credit | $34.58 | S-02 · p. 1 |
| Statement ending Apr 30, 2026 | Recurring promotion credit | $24.58 | S-03 · p. 1 |
| Credits found | $59.16 | ||
Statement ending Mar 31, 2026
- Entry
- Recurring promotion credit
- Amount
- $34.58
- Source
- S-02 · p. 1
Statement ending Apr 30, 2026
- Entry
- Recurring promotion credit
- Amount
- $24.58
- Source
- S-03 · p. 1
Credits found$59.16
$345.80 expected − $59.16 found = $286.64 estimated differenceThis estimate uses only the two bills shown; it does not confirm that credits are missing.
Source references
S-01 · Promotion / order confirmationSynthetic source · page 1 · $830.00 offer over 24 monthly credits
S-02 · Wireless bill · March statementSynthetic source · page 1 · $34.58 recurring credit
S-03 · Wireless bill · April statementSynthetic source · page 1 · $24.58 recurring credit
S-04 · Carrier timing referenceSynthetic public guidance snapshot · used for the posting-window comparison
A message you can send to support
“Hi, I’m asking for a review of the promotional credits on my line. The offer shows $830.00 over 24 monthly credits. After ten billing periods, I expected $345.80, but the two bills I have show $59.16 in credits so far. Please compare this estimate with the other bills for this promotion and confirm when the remaining credits should appear.”
Synthetic script for illustration. Confirm the dates and amounts against your own report before sending.
Use your own evidence for a real finding.
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